FAQ
How do I start services?
The easiest way to start Mental Health services is by calling our Front Desk, Monday-Friday from 8am to 5pm.
Can you see Clients in the Hospital, Hospice or Rehabilitation Facilities?
Unfortunately, no. Insurance will not allow it.
What is the deadline to turn in my new patient packet and insurance card?
To avoid having your visit cancelled, our policy is that all new patients must turn in their paperwork no later than 24 business hours before their appointment. ​
What can I expect on my first visit?
When you come in for the first visit, you will meet with your Therapist and complete a full evaluation where you will be asked about your past history, your family history, medical history, and social history. At that time, you will work with the Therapist to develop a treatment plan based on your needs. The visit will take between 60-90 minutes.
What happens if I miss or cancel a visit?
If you miss a visit there is a $10 fee.
If you call to cancel or reschedule at least 2 hours before your visit there is no fee.
If you miss or cancel 3 visits in the same month, you may be terminated from services.
What happens if I stop coming all together?
We will make attempts to contact you, but if there is no response we will close the case and email you a termination letter.
You are welcome to return at a later day, however, appointments and therapists are subject to availability.
What is the age range of the patients you see?
We have Therapists that see children as young as 6 years of age and adults all the way to end of life.
What kind of Insurance do you accept?
Most Medicaid (NOT THE GOLD CARD), Most Health Insurance, Medicare, most Medicare Advantage Plans, and Tricare.
Where do you provide services?
We have an office in Cape Coral and in Ft. Myers. The addresses are on our Homepage. We also offer Telehealth. When available, we can do Therapy in Nursing Homes also (Assisted Living Facilities and Independent Living only).
Can I do EMDR via Telehealth?
Yes it's possible, but you need to be sure your Internet connection is reliable. And you have to be evaluated by the Therapist to make sure you are a good candidate.
How can I pay my bill?
Our Front Desk charges copays, co-insurance, and self-pay visits on Fridays for Cape & Thursdays for Ft. Myers.
Our policy is to have each Client regardless of insurance, leave a form of payment on file. This keeps all parties on track with payments and prevents any delays in services due to non-payment.
You can request to have a text reminder sent to you on those days.
You can choose to bring in a check, even if you have a form of payment on file. All check payments are due the day of the office visit or no later than the 15th of the Month.
We don't keep cash on hand, so if you do decide to pay with cash, know you will need to have exact change.
If you are an established patient you may also check out your charges on the Therapy Portal.
What happens if I don't pay my bill?
If you refuse to pay, the first thing we will do is stop all services.
If the amount has exceeded $120 you may be subject to collection, although we try to avoid that at all cost by offering manageable payment plans.
Do you assist with applications for disability benefits?
That is not a service we provide.
Do you assist with applications for Emotional Support Animals or Service Animals?
We are not qualified to certify service animals. However we are able to write a letter for an Emotional Support Animal. The cost is $60 and you have to be seen at least 3x to establish history of services.
What Insurance providers do you accept?
We accept Medicare Part B, Aetna, Cigna, United Health Care (Optum), Florida Blue/BCBS, Staywell (Wellcare), Sunshine Health, Ambetter from Sunshine, Vivida Health (Beacon), Florida Medicaid, Health Advocate, Humana Commercial & Medicaid, Magellan, Meritian Health, Simply Healthcare, Tricare, UMR, Unicare.