Commonly Asked Questions

Be in the "Know" with some of our most commonly asked questions. 

Pebble Beach
  • How do I start services?

    • The easiest way to start services is by calling our Front Desk, Monday-Friday from 8am to 5pm.

  • What is the deadline to turn in my new patient packet and insurance card?

    • To avoid having your visit cancelled, our policy is that all new patients must turn in their paperwork no later than 24 business hours before their appointment. ​

  • What can I expect on my first visit?

    • When you come in for the first visit, you will meet with your Therapist and complete a full evaluation where you will be asked about your past history, your family history, medical history and social history. At that time, you will work with the Therapist to develop a Treatment Plan based on your needs. The visit will take between 60-90 minutes. ​

  • What happens if I miss or cancel a visit?

    • If you miss a visit there is a $25 fee​.

    • If you call to cancel or reschedule at least 2 hours before your visit there is no fee.

    • If you miss or cancel 3 visits in the same month, you may be terminated from services.

  • What happens if I stop coming all together?

    • We will make attempts to contact you, but if there is no response we will close the case and mail you a termination letter to the address provided. ​

    • You are welcome to return at a later day, however appointments and Therapists are subject to availability. 

  • What is the age range of the patients you see?

    • We have Therapists that see children as young as 6 years of age and adults all the way to end of life. ​

  • Can you see Clients in Hospice or Rehabilitation Facilities?

    • Unfortunately, no. The insurance will not allow it. ​

  • Where do you provide services?

    • We have an office in Cape Coral and in Ft. Myers. The addresses are on our Homepage. We also offer Telehealth. When available, we can do Therapy in Nursing Homes also (Assisted Living Facilities and Independent Living only). ​

  • Can I do EMDR via Telehealth?

    • Yes it's possible, but you need to be sure your Internet connection is really reliable. ​

  • How can I pay my bill?

    • Our Front Desk charges copays, co-insurance and self pay visits on Fridays. ​

    • It is preferred that you keep a card on file for charges. This keeps all parties on track with payments and prevents any delays in services due to non-payment.

    • You can request to have an invoice emailed to you. On this invoice, you can click and pay directly through our website with your credit card. These are due 7 days after the invoice is sent out. 

    • You can choose to bring in a check. All check payments are due the day of the office visit or no later than the 15th of the Month. 

    • We don't keep cash at hand, so if you do decide to pay with cash, know you will need to have exact change.

  • What happens if I don't pay my bill? 

    • If you refuse to pay, the first thing we will do is stop all services. ​

    • If the amount has exceeded $120 you may be subject to collection, although we try to avoid that at all cost by offering manageable payment plans. 

  • Do you assist with applications for Disability benefits?

    • That is not a service we provide. ​

  • Do you assist with applications for Emotional Support Animals or Service Animals?

    • We are not qualified to Certify Service Animals. ​

  • What kind of Insurance do you accept?

    • Most Medicaid (NOT THE GOLD CARD)​

    • Most commercial Insurance

    • Medicare and most Medicare Advantage Plans

    • Tricare